Terms and Conditions
Terms and Conditions
By shopping at this website, you accept the following terms and conditions. Please read them carefully.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws.
Product Descriptions and Pricing
We attempt to ensure accuracy with regards to product descriptions. However, we do not warrant that product description or other site content is error-free. Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.
Because our vanities are constructed using natural materials (including wood, granite, rock, marble, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur. We do our best to accurately show the finish and colors of each piece we carry; however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.
Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.
Right of Refusal
Anker & Klemm reserves the right, at its sole discretion, to cancel or refuse any order at any time.
Manufacturers Specifications and Instructions
Anker & Klemm is not responsible for manufacturer specifications, changes, production delays or any instructions by any manufacturer regarding the use of any merchandise or product.
Discounts and Promotions
All promos, special buys, open box items, dealer seconds are valid while supplies last. Coupons and discounts are not retroactive to previous purchases.
Product Limitation of Liability
Anker & Klemm shall not, under any circumstances, be liable for special or consequent damages, such as, but not limited to, (1) damage to or loss of other property or equipment, (2) loss of profits, revenue or reputation, (3) cost of replacement goods, (4) cost of storage, handling and/or care of damaged, defective or nonconforming goods or (5) claims of buyer's customer or service interruptions.
The liability of Anker & Klemm shall not exceed the price of the specific goods upon which liability is to be based. Buyer's remedies for any breech of this agreement by Anker & Klemm, or with respect to Anker & Klemm's liability under this agreement shall be limited to either Anker & Klemm's choice of any of the following: (1) the repair of the goods, (2) the replacement of the goods, (3) the return of the goods in question to Anker & Klemm and the return to the buyer of any consideration paid to Anker & Klemm for said goods.
Anker & Klemm offers FREE shipping on all orders to the 48 contiguous United States. Orders shipped to Alaska or Hawaii will incur delivery charges based on the size and weight of the order - please email us with your zip code and choice of items so that we can provide you with an accurate shipping quote.
Orders may be shipped to Canada for an additional fee – please call us for a quote. The associated Canadian customs fees (customs duty, brokerage fees, etc.) are the sole responsibility of the purchaser. Many of our Canadian customers use customs brokers.
Estimated Delivery Times
In-stock Anker & Klemm brand products typically ship within five (5) business days (Monday – Friday) and arrive within 3 - 8 days, depending on your location. No deliveries are made on Saturdays, Sundays or holidays.
Some 3rd party brand products are shipped directly from the manufacturer. For details, refer to the delivery estimates on the product's detail page.
Please note that all delivery times are estimates only and are subject to change without notice.
Custom & Special Orders
Custom or Special orders cannot be returned. Custom orders that are cancelled prior to shipment and after they have been manufactured cannot be refunded and are considered to be the property of the purchaser. If they are not picked up or scheduled for delivery within 60 days of manufacture, they will be considered abandoned. Special and custom orders require a 100% deposit.
Deposits cannot be fully refunded if they are taken for purchases that cannot be cancelled without penalty to Anker & Klemm. Any restocking charges assessed by the supplier or manufacturing costs to manufacture are the sole responsibility of the customer and will be deducted from the deposit prior to issuing a refund.
If an order is cancelled prior to shipment, delivery, or pick-up, payment will be refunded in full, minus any and all costs already incurred by Anker & Klemm at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a returns – see Returns section below for details.
Orders can be cancelled upon written request prior to shipment. Once in transit, orders fall under our standard return policy. You must receive an acknowledgment from us confirming the cancellation.
For Additional details please check our “Damage and Returns” policy on the home page footer.
Receiving your Order
We use common freight carrier for our deliveries. We offer only curbside delivery unless specifically requested by the customer. Unless specifically requested, no truck lift-gate service is ordered for delivery.
In some cases (larger orders) your shipment may consist of a number of individual boxes placed on a single pallet. The pallet may need to be separated to be unloaded. Please note that you may need to have at least one other person to help the driver with unloading. If you do require additional unloading help or lift-gate services from the carrier, you may contact the freight carrier directly to request such service, however any additional charges for custom unloading are to be your responsibility.
When receiving your order, you are responsible for the following:
- Count all pieces of your freight. Ensure that all pieces are accounted for BEFORE you sign for them (for example, if you have signed for 5 pieces, but only received 4 pieces it will be assumed by Anker & Klemm and the freight carrier that you have received 5 pieces).
- Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific. See Refusing a Freight Shipment for more details.
- Check the contents (inside) of all boxes before the driver leaves to ensure that the contents do not have any concealed damage. Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. This is very unusual but could happen. The driver may refuse to allow you the time to open specific boxes - if this is the case, open the boxes as soon as possible, but not later than 2 business days after the delivery, to inspect for damage. If we need to replace a damaged item, please contact us immediately so we don't sell out of this item during the time you waited to report the issue. If the item is no longer available, customer service will assist you to make alternative arrangements, or arrange a refund.
Damages and Refusing a Freight Shipment
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call us before refusing any shipment. Anker & Klemm will assist you in filing a freight claim for damaged freight if the carrier is our normal carrier. If the carrier was chosen by the consignee then it will be the responsibility of the consignee to file such a claim. Should a shipment arrive with damages caused by the carrier, the carrier will return the merchandise at no cost to either party.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the bill of lading and signed by the carrier's agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container itself. If such a situation occurs it is important to contact Anker & Klemm immediately for instructions on how to handle the claim. Please do not file a claim with the freight company yourself - if they deny your claim, we have no recourse with them and thus cannot replace anything that is damaged. If a claim is to be filed, it is important to save the container that the damaged merchandise arrived in. At least two clear pictures are to be mailed or e-mailed to customer service within 48 hours.
You must open all received boxes and inspect products for concealed damage within 2 calendar days of delivery and Anker & Klemm must be notified at that time. After this time frame claims may not be honored.
Anker & Klemm reserves the right to replace any damaged merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued. If no replacement is available, the damaged item(s) will be refunded in full if the damage was the fault of Anker & Klemm.
Freight Carrier Fees
Anker & Klemm is only responsible (under our "Free Shipping" policy) for curbside delivery. Anker & Klemm will pay the basic delivery charges to the curb, and the residential delivery charge (assessed by all carriers) only. If other services, such as in-home delivery services are requested by the customer and billed to Anker & Klemm, all such fees shall then be re-billed to your credit card.
If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier – in such case all storage fees are the responsibility of the customer and shall be billed to your credit card. Any additional freight carrier's fees such as re-delivery, special notification, storage due to lack of response to appointment requests, returns due to lack of response and lift-gate services, are the responsibility of the customer (unless otherwise noted on your order). The customer is also responsible for additional charges caused by a change of address without notification in the required amount of time (7 days prior to delivery).